Refund policy

Please inspect your purchase carefully before leaving the store (for in-store purchases) or immediately upon receipt (for shipped items). Once you leave the store, or once you accept delivery of a shipped item, we can no longer accept returns unless the item is defective for reasons not due to customer mishandling.

If the item you received is defective due to manufacturing or seller error (i.e., defect not caused by the customer), you may request an exchange only — we do not provide refunds. To be eligible for exchange, you must notify us within 3 days from the date of purchase (for in-store) or from the date you received the item (for shipped items).

When contacting us for an exchange, please present your sales receipt or proof of purchase, and provide relevant details (order number, description of defect). Upon verification, we will exchange the defective item for a comparable item (same or equivalent model/condition).

Please note: Items in perfect working condition or items damaged due to misuse, neglect, or alteration by the customer are not eligible for return, exchange, or refund. Also, change-of-mind returns or requests for refund after purchase/delivery will not be honored under this policy. 

Thank you for your understanding. If you have any questions or concerns about this policy, please contact our customer support before finalizing your purchase.